Contact
Contact
Telegram is the only channel. No email, no contact form, no WhatsApp. One handle and fixed hours.
@donjuanjodyy
Click the link rather than searching the handle. Clones exist — see pattern 3 in the scam guide.
Hours
| Region | Hours |
|---|---|
| US Eastern | 09:00–23:00 |
| Central European | 09:00–21:00 |
| Days | Seven, no closures |
| Median first reply | 11 minutes |
Outside those windows you get a reply by 09:00 your region's morning. The queue is first in, first quoted — not first in, first ignored.
What to send
Six lines, one message. A complete spec gets a quote and a proof in the same reply.
- Document type
- State or country
- Full name as it should print
- Date of birth
- Full address
- Two photos
Photo spec and the rest of the etiquette is in the ordering guide. Prices are on the price page and are the same in the DM as on the site — the quote will not move.
Not an order?
Questions, reprint claims, reseller enquiries and reviews all go to the same handle. Put the order reference in the first line for anything about an existing order and it gets picked up faster.
Address
The business is Telegram-only and has no walk-in premises, so there is no street address to visit. Post goes to the bench address, which is given in the DM when a physical return is needed.